SHIPPING AND RETURNS
Where do you ship to?
We ship worldwide with Australia Post.
When will my order be shipped?
Please allow 1-3 business days for your order to be processed and dispatched (excluding weekends and public holidays). There may be some delays during peak sale periods.
How long will my order take to arrive?
Standard domestic delivery with Australia Post can take between 3-6 business days to arrive after your order has been dispatched. International parcels with Australia post can take up to 10 business days after your order has been dispatched. COVID-19: Australia post is currently experiencing some delays. Please refer to their website for more information. As a result we are not offering express post at this time.
I entered the wrong address in my order! Can I change it?
Buyers are responsible for providing the correct information (e-mail and address) in their order as the order will be shipped to the address provided. Handpipped is not responsible for costs related to returned packages due to providing an incorrect address. If a package is returned to us, please note that the buyer is responsible for the re-shipping fee as the original shipping label will be void.
How can I track my order?
Once your order has been shipped, you will receive an e-mail with tracking information and a confirmation of shipment.
Returns Policy
All sales are final — returns, exchanges and refunds are generally not accepted. Within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions before ordering. We do our best to provide accurate measurements and details including any visible flaws in the product description. Examples of imperfections may include, but are not limited to: pilling, discolourations, small tears, pulls, loose threading, etc.
Every garment listed on the website has been carefully hand-picked by Pip. All vintage and second hand items listed are quality garments that have stood the test of time. We believe that this is what makes vintage items special — the fact that each piece has a history and has gone on its own unique journey. Vintage and secondhand finds are one-of-a-kind pieces and only one of each item is available. Vintage sizing often varies from modern sizes. Some items may not retain their original brand, size and/or material tags. We do our best to suggest a possible size range for each item but these recommendations are not a guarantee. Please refer to the approximate measurements that are included in the listings, or email us at pip@handpipped.com if you have any questions about style or fit. For more information on sizing, please read our size guide.
If a promotional code is being offered in our shop, please be sure to apply the code before placing your order. Unfortunately we are unable to apply any promotional codes after an order is submitted.
By placing an order, you confirm that you have read and agree to Handpipped’s policies. If you have any questions about your order, please e-mail us at pip@handpipped.com with your order number as the subject. Australian Consumer Law Applies.